Terms and Conditions

Please read these Terms and Conditions carefully before using our website or purchasing/booking any services.

By using our website, you confirm that you accept these Terms and Conditions and agree to comply with them, whether or not you choose to register with us.

All participants must sign the MOTION Health & Safety Waiver on their Momence account prior to attending any in-studio or online class. It is the client’s responsibility to ensure they have understood and signed the waiver and are in a good state of health before participating in a class or event.

Introduction

Welcome to MOTION (trading under Motion London Ltd). These Terms and Conditions govern your use of our services and the Momence booking platform. By booking classes or participating in our services, you agree to these terms. If you do not agree, please do not use our services.

Booking Classes

Booking Process: All class bookings are made through the Momence platform. You will need to create an account and provide accurate information to book classes.

Payment: Payments for classes, memberships, and packages are processed through Momence. Accepted payment methods are listed on the Momence platform.

Confirmation: Once your booking is completed, you will receive a confirmation email or SMS from Momence. It is your responsibility to ensure the details of your booking are correct.

Pricing: Information displayed on the website related to pricing and service availability is subject to change by MOTION without notice.

Memberships — Overview & Cancellation Policy

  • The MOTION Membership UNLIMITED is a rolling monthly contract.

  • A minimum commitment period of three (3) months applies from the start date of the membership.

  • If a member freezes their membership during the initial 3-month minimum term, the freeze period will be added to extend that term.

  • After the initial three-month period, the membership will continue on a monthly rolling basis.

  • Members may cancel their membership at any time following the initial three-month period.

  • A minimum of one (1) month’s written notice is required for cancellation.

  • All cancellation requests must be sent in writing to hello@motionlondon.co.uk.

  • Promotional memberships, including discounted first-month offers, are also subject to a minimum three (3) month commitment. After the initial period, cancellations are subject to the same one-month notice.

  • Activates on the date of purchase (or the chosen start date at checkout) and auto-renews on that date thereafter.

  • Pass valid for use by the named pass holder only.

  • Not eligible for refunds or transfer.

  • Refunds for class cancellations or other issues are processed according to Momence’s procedures and are issued to the original payment method.

Membership Freezes

  • Members may freeze their membership up to three (3) times within twelve (12) months.

  • Each freeze must last a minimum of one (1) week and not exceed three (3) weeks per instance.

  • Freezes cannot be backdated.

  • Members must provide a specific resume date; early return is permitted.

  • Medical freezes exceeding the total 9-week limit may be granted upon submission of a valid doctor’s note.

  • MOTION reserves the right to amend these Terms and Conditions at any time. Members will be notified in writing of any changes.

Class Pack Expiries

  • 20 Classes: 5 months from purchase

  • 10 Classes: 3 months from purchase

  • 5 Classes: 2 months from purchase

  • 1 Class / Drop-in: 10 days from purchase

  • Promotional offers (e.g., “Unlimited classes for 10 days – £40”): 14 days from purchase.
    Note: One redemption per person. If multiple email addresses are used by the same individual, we reserve the right to cancel the offer and restrict access to the studio.

Cancellation Policies

Class Cancellations & No-Shows:
Cancel via Momence. Our cancellation window is 8 hours.

  • Late cancels (< 8 hours): credit is not returned.

  • Monthly membership or Intro Offer (Unlimited for 14 days £40): £8 late-cancel fee and £10 no-show fee apply.

  • Class pack holders: credits are not returned without 8 hours’ notice.

Third-Party Bookings:
ClassPass, Wellhub/Gympass, or other third-party bookings are subject to their cancellation policies. We cannot override these.

Membership & Package Cancellations: See “Memberships — Overview & Cancellation Policy” above.

Promotional Memberships: See “Memberships — Overview & Cancellation Policy” above.

Intro Offers, Promotions & Discounts

  • Corporate discounts can be provided on request.

  • Promotions cannot be combined or backdated.

  • Intro Offers (e.g., 14 days Unlimited for £40): one redemption per person. If multiple email addresses are used by the same individual, we reserve the right to cancel the offer and restrict access to the studio.

Attendance, Registrations & Late Arrivals

Arrival Time: Please arrive 5–10 minutes before class. Late arrivals may not be permitted once class is in session (front door locked for safety).

Participation: Inform the instructor of any health conditions or injuries before class. We may refuse participation if necessary for safety.

Registrations: We do not have a reception desk; your instructor will register you on arrival. Failure to register may trigger an automated system email and a cancellation charge. If you believe there has been an error, please contact us.

Health, Safety & Third-Party Bookings

Medical Conditions
You are responsible for ensuring you are in good physical health before attending any class or event. Consult a qualified healthcare professional if you have medical conditions, injuries, or are pregnant/post-natal. Inform your instructor of relevant conditions prior to class. We may refuse participation where we reasonably believe it poses a health or safety risk.

Waiver Requirement
All participants—regardless of how they booked—must complete and sign the MOTION Health & Safety Waiver on their Momence account before attending any in-studio or online class. Participation without a completed waiver is not permitted. By attending a MOTION class, you confirm that you have read, understood, and accepted the waiver and these Terms & Conditions.

Liability
Participation in MOTION classes (including Yoga, Pilates, Barre, and/or Sound Bath) is entirely at your own risk. MOTION (trading as Motion London Ltd), its instructors, and affiliates accept no liability for any injury, illness, loss, or damage sustained while attending classes or using our facilities, except where such liability cannot be excluded by law. MOTION does not provide insurance coverage for participants.

Health & Safety Waiver — Acknowledgements
By agreeing to the waiver, you acknowledge and accept:

  • Acknowledgement of Risk: There is a risk of injury or illness when participating in MOTION classes.

  • Waiver of Claims: You waive any claims against MOTION, its instructors, and affiliates for injury or damage arising from participation.

  • Acceptance of Responsibility: You accept full responsibility for any risks or injuries that may occur.

  • Consent to Medical Treatment: You consent to receive medical assistance if injured or unwell during a class.

  • Awareness of Special Needs: Certain activities may not be suitable for individuals with specific conditions or during pregnancy/post-natal periods.

  • Non-Medical Substitute: MOTION classes are not a substitute for medical attention, diagnosis, or treatment.

  • Consult a Physician: You agree to consult a physician if you have concerns about your participation.

Third-Party Bookings (ClassPass, Wellhub/Gympass & Similar Platforms)

  • Booking Responsibility: When booking via a third-party platform (including but not limited to ClassPass and Wellhub/Gympass), your contract for payment and booking administration lies with that third party. MOTION is not responsible for errors, delays, or disputes arising from third-party transactions or systems.

  • Waiver & Terms Acceptance: Third-party participants must still complete MOTION’s Health & Safety Waiver on Momence before attendance. By attending a class booked through a third party, you acknowledge that you participate at your own risk; you have read, understood, and agreed to MOTION’s Health & Safety Waiver and these Terms & Conditions; and MOTION, its instructors, and affiliates are not liable for injury, loss, or damage except where such liability cannot be excluded by law.

  • Terms Precedence: Participation in any MOTION class, regardless of booking source, is deemed acceptance of MOTION’s Health & Safety Waiver and Terms & Conditions. MOTION’s waiver and liability exclusions take precedence over any third-party platform terms or representations.

  • Cancellations & Refunds: Cancellations, late arrivals, and refund requests made through third-party platforms are governed by that platform’s policies. MOTION cannot override or modify ClassPass, Wellhub/Gympass, or other third-party policies.

  • Data Sharing: By booking via a third-party platform, you consent to the sharing of limited booking/attendance data between MOTION and the platform provider for attendance verification, capacity management, and health & safety purposes. No sensitive payment information is shared.

  • Indemnity: You agree to indemnify and hold harmless MOTION (Motion London Ltd), its directors, employees, and instructors from claims, liabilities, damages, or expenses arising from participation in classes booked via third-party platforms, except where such liability cannot be excluded by law.

Changes to Classes and Services

Class Schedule: We may change or cancel classes, instructors, or schedules. We will make reasonable efforts to notify you via Momence.

Service Modifications: We may modify or discontinue services at our discretion. Significant changes will be communicated through Momence.

Gift Cards

  • Please treat gift cards as cash; we cannot replace lost, stolen, or damaged cards.

  • Gift cards expire 12 months from purchase. Any remaining balance will not be refunded and the card will be invalidated upon expiry.

  • Gift cards cannot be exchanged for cash. No change or refunds are given on gift cards or e-gift cards.

  • If you use a gift card online and the order total is less than the card value, any balance will remain on the card (provided it has not expired). Gift cards cannot be used for partial payment online for monthly subscriptions.

  • We may refuse gift cards that appear tampered with, duplicated, or suspected of fraud.

  • We may amend gift card terms and conditions from time to time where reasonable and necessary.

Privacy

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information, including information collected through the Momence platform. Please review our Privacy Policy for details.

Intellectual Property & Right to Use

Ownership: All copyright, trademarks, and other intellectual property rights in material and content on our website remain vested in us or our licensors. You may use this material only as expressly authorized.

Personal Use: You may use website material and content for personal, non-commercial use (including downloading to one computer as necessary to make a purchase). Copying, reproducing, transmitting, publishing, displaying, distributing, commercially exploiting, or creating derivative works is prohibited.

Submissions: By submitting material or content to us (e.g., via email or forms), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, publish, exploit, and modify such material, including any ideas, concepts, content, text, or images for any purpose.

Indemnity

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and suppliers from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

  • Any breach of these Terms and Conditions by you; and

  • Any use of our website or services by any other person using your account or personal information.

Our Rights

Website Modifications: We may modify or withdraw the website (or any part of it) temporarily or permanently, with or without notice. We will not be liable to you or any third party for modifications or withdrawal of the website.

Changes to Terms: We may change these Terms and Conditions from time to time. Your continued use of the website following changes constitutes your acceptance. Review these terms regularly. If you do not agree to changes, stop using the website immediately.

Compliance with Laws

You may use the website and our services only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the website and any transactions conducted through it.

Limitation of Liability

Accuracy: While we strive for accuracy, we make no warranties—express or implied—regarding the accuracy of information on the website. The website is provided on an “as is” and “as available” basis without warranties of any kind (including implied warranties of non-infringement, compatibility, security, or accuracy).

Functionality: We do not warrant that the website will meet your requirements or be uninterrupted, timely, or error-free. We are not responsible for loss of content or material uploaded or transmitted through the website.

Exclusion of Liability: To the fullest extent permitted by law, we disclaim all warranties related to the products and services offered. This does not affect your statutory rights as a consumer.

Limitation: We will not be liable for economic losses (e.g., loss of revenues, profits, or business), loss of goodwill, or any special or indirect losses arising out of or in connection with these Terms and Conditions, except where such liability cannot be excluded by law. We do not limit or exclude liability for death or personal injury resulting from our negligence or that of our employees.

Survival

Each provision of these Terms and Conditions is intended to be separate and will remain in effect even if any provision is found to be invalid or unenforceable.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints

Email: hello@motionlondon.co.uk
Address: Cornerstone Studios, Studio 17, 1 Addington Square, London, SE5 7JZ

Lost & Found Policy

All students are responsible for their own belongings. Items left behind will be placed in our Lost & Found.

  • Items are kept for one month.

  • Unclaimed items (where appropriate) may be donated to charity after this period.

  • MOTION is not responsible for any lost, stolen, or damaged belongings. Please use the storage areas provided and keep valuables with you.

Contact Us

MOTION (trading under Motion London Ltd)
Address: Cornerstone Studios, Studio 17, 1 Addington Square, London, SE5 7JZ
Email: hello@motionlondon.co.uk
Instagram: @motionlondon_